The Lincoln Imporium is more than just a shop—it’s a journey into Lincoln’s rich history and folklore. Inspired by the legend of the Lincoln Imp, we’ve brought to life the tales of mischief and mystery.
As the home of The Ancient Order of Fabled Imp Catchers, we invite visitors to rehome handcrafted imps and become part of a centuries-old story that intertwines with the city’s heritage.
Introduction
Welcome to The Lincoln Imporium. We are committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, and protect your personal information when you interact with us, whether in-store or online.
By visiting our website (www.lincolnimporium.co.uk) or providing your information in-store, you agree to the practices described in this Privacy Notice.
Who We Are
The Lincoln Imporium is located at:
36a Steep Hill, Lincoln, LN2 1LU
For any privacy-related queries, you can contact us at:
hello@lincolnimporium.co.uk
What Information We Collect
We may collect and process the following types of personal information:
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Information You Provide Directly:
- Name, email address, phone number, and address (e.g., for order fulfilment or account registration).
- Payment details (processed securely by our payment gateway and not stored by us).
- Any additional information you provide when contacting us or signing up for our newsletters.
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Information We Collect Automatically:
- IP address, browser type, and information about your visit to our website (e.g., pages viewed, time spent).
- Cookies and tracking technologies to improve user experience and analyse website traffic (see our Cookie Policy).
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In-Store Purchases:
- Transaction details and optional information (e.g., if you sign up for a loyalty programme or request a receipt via email).
How We Use Your Information
We use your personal information for the following purposes:
- To Process Orders: Fulfilling and delivering purchases made online or in-store.
- Customer Support: Responding to queries, complaints, or refund requests.
- Marketing: Sending newsletters, promotions, or updates (only with your consent).
- Website Optimisation: Improving the performance and functionality of our website.
- Legal Obligations: Complying with laws, fraud prevention, and protecting our business.
How We Share Your Information
We respect your privacy and do not sell your personal information. However, we may share your data with trusted third parties, such as:
- Service Providers: For payment processing, delivery services, or email communications.
- Analytics Providers: To track website usage and improve our services (e.g., Google Analytics).
- Legal Authorities: If required by law or to enforce our terms and conditions.
How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. This includes:
- Secure hosting of our website.
- Encryption of payment information during transactions.
- Regular reviews of data protection policies and practices.
Your Rights
Under applicable data protection laws, you have the right to:
- Access Your Data: Request a copy of the personal data we hold about you.
- Correct Your Data: Update any inaccurate or incomplete information.
- Delete Your Data: Request deletion of your personal data, subject to legal requirements.
- Restrict Processing: Limit how we use your data in certain circumstances.
- Data Portability: Obtain and reuse your personal data for your own purposes.
- Withdraw Consent: Opt out of marketing communications at any time by contacting us at hello@lincolnimporium.co.uk.
To exercise these rights, please email us with your request.
Cookies
We use cookies to improve your experience on our website. For detailed information about how we use cookies, please refer to our Cookie Policy.
Retention of Data
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Notice or to comply with legal obligations.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time. Any changes will be posted on our website, and where appropriate, notified to you via email. Please check back regularly for updates.
Contact Us
If you have any questions or concerns about this Privacy Notice or your personal data, please contact us:
Email: hello@lincolnimporium.co.uk
Address: Lincoln Imporium, 36a Steep Hill, Lincoln, LN2 1LU