Welcome to The Lincoln Imporium
These terms and conditions outline the rules and regulations for using our website (www.lincolnimporium.co.uk) and purchasing from our shop at 36a Steep Hill, Lincoln, LN2 1LU. By accessing this website or shopping with us, you accept these terms in full.
If you do not agree with any of these terms, please refrain from using our website or services.
1. General Information
1.1 Business Name: The Lincoln Imporium
1.2 Address: 36a Steep Hill, Lincoln, LN2 1LU
1.3 Contact Email: hello@lincolnimporium.co.uk
1.4 Trading Hours: Shop opening hours are subject to change and will be displayed in-store or on our website.
1.5 Website Ownership: This website is operated by The Lincoln Imporium.
2. Products
2.1 Handmade Items: Many of our products, including imps, are handmade and may vary slightly in appearance. This is part of their unique charm and not considered a defect.
2.2 Product Descriptions: We strive to ensure that all product descriptions, images, and prices are accurate. However, slight variations may occur.
2.3 Availability: All products are subject to availability. If an item is out of stock after your order is placed, we will notify you and provide an alternative or refund.
3. Pricing and Payment
3.1 Prices: Prices displayed in-store and online include VAT (where applicable). We reserve the right to update prices at any time.
3.2 Payment Methods: We accept various payment methods, including cash, credit/debit cards, and online payment gateways. Online payments are processed securely.
3.3 Errors: In the event of a pricing or typographical error, we reserve the right to cancel or amend orders affected by such errors.
4. Returns, Refunds, and Exchanges
Please refer to our Refunds and Returns Policy for detailed information. Key points include:
4.1 In-Store Returns: Refunds are offered for items returned in their original condition within 28 days of purchase, accompanied by a valid receipt.
4.2 Online Returns: Refunds for online purchases must be requested within 30 days of delivery. The item must be in its original packaging and condition.
4.3 Non-Refundable Items: Customised, made-to-order items, and sale items are non-refundable.
4.4 Exchanges: Exchanges are only provided for damaged or defective items. Please contact us via email for assistance.
5. Orders and Delivery
5.1 Order Confirmation: Once your order is placed, you will receive a confirmation email. This is not an acceptance of your order but an acknowledgment of receipt.
5.2 Delivery Times: Delivery estimates are provided at checkout and depend on your location. We are not responsible for delays caused by third-party couriers.
5.3 Shipping Costs: Delivery charges will be displayed at checkout and added to your order total.
5.4 Ownership and Risk: Ownership of goods transfers to you upon receipt. Risk of loss or damage passes to you upon delivery.
6. Website Use
6.1 Intellectual Property: All content on this website, including text, images, and logos, is the property of The Lincoln Imporium and may not be used without permission.
6.2 Prohibited Use: You agree not to use this website for unlawful purposes or in a way that may harm our reputation or operations.
6.3 Links to Third-Party Sites: Our website may include links to third-party sites. We are not responsible for the content or practices of these sites.
7. Limitation of Liability
7.1 We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
7.2 Our total liability for any claim is limited to the amount you paid for the product.
8. Changes to These Terms
We reserve the right to update these terms and conditions at any time. Changes will be posted on this page and are effective immediately.
9. Governing Law
These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
10. Contact Us
If you have any questions about these terms and conditions, please contact us:
Email: hello@lincolnimporium.co.uk
Address: 36a Steep Hill, Lincoln, LN2 1LU